Defined SDK and developer experiences for use in the development, integration, testing, and certification of technology platform API
Collaboratively creates product artifacts (user stories, technical & functional requirement documentation, process flows, etc), manages product roadmaps, & defines product success metrics for new payment methods, gift card fraud prevention, & platform microservices.
Platform product features enabled payment parity, improved global customer experience (CX), decreased cart abandonment rates, & increased revenue. Payment gateway integrations include PayPal, Apple Pay, GPay, WeChat, AfterPay, Klarna, etc
Manages global marketplace product integrations for Google, YouTube, Meta, Instagram, WeChat, AliPay, Instacart, & Shipt
Led 7-member product squad composed of designers, engineers, analyst/data scientists, scrum masters, & product managers
🏆 Achievements
Alternative payment products increased:
Client average order value (AOV) by $170 (+3%) in quarterly incremental spend
Revenue by $120M annually
Sales by 4.5% ($300M tender share) in 6 months
Product launches increased average order value (AOV) by 15% in 1st year
Increased new customer acquisition by 8% quarterly
Previous (Full Time)
🥑 MGM Resorts - Sr. Product Manager
2019 → 2021
🚀 Responsibilities
Launched & Managed Enterprise platform products including Information Management, Service Management, & Resource Planning integration product.
Led 8-member cross-functional enterprise product team focused on 0-to-1 product development, workflow automation, & value creation of connected applications (including third-party tools & platform integrations)
Performed evaluations for decommissioning of legacy products, including risk analysis, technology health, & build vs. buy comparisons.
Created Product Review Board in partnership with CTO & executive leadership to enhance deployment efficacy of enterprise products
🏆 Achievements
Enterprise platform builds, included:
AR receivables product responsible for $1B in revenue capture
Service Management platform that streamlined workflows, automated processes, & self-serve functionality
Entertainment ticketing product responsible for $445M in revenue capture
ERP integrations & platform development created $600M in cost savings and downstream digital innovations, including integrations for industry-leading payment platforms (Apple Pay, GPay, etc).
Decommissioned products produced $300M in additional savings
🥑 Citi- Sr. Product Manager
2018 → 2019
🚀 Responsibilities
Managed ERP product integrations, developer products, & BI tools through the development lifecycle.
Led 10-member globally dispersed cross-functional team through development, testing, & implementation of OTC ledger reconciliation tool.
Collaborated with global & regional teams to capture current-state processes/workflows & design self-service tools. Leveraged out of the box functionality & built customizations to enable cross-divisional scalable reporting solutions
Collaborated with engineering, design, regulatory compliance, & legal teams to create GAAP compliant products
🏆 Achievements
Developer tool implementation improved code healthy by 25%
Process automation reduced quarterly spending by $300K & eliminated 90% of frequently reported ledger currency conversion issues
BI tool enhancements reduced report creation times by 25%
Led 5-member product team, & 70+ vendors though planning, prioritizing, & implementation of FinTech products
Translated enterprise customer needs into technical requirements that drove stakeholder alignment for product strategy & development for internal & information management products
🏆 Achievements
Built 0 to 1 digital lending product, that created $84M in revenue & provided over 5000+ loans in year 1
B2B integrations decreased client processing time by 20% via workflow & process automation
Served as voice of customer, efforts increased feature alignment and NPS. Enterprise platform product adoption increased by 33% in 12 months
🥑 Center for Advanced Study of Language- Product Manager
2014 → 2016
🚀 Responsibilities
Translated product strategy into detailed technical & functional requirements that were cross-functionally consumed by engineering, operations, & strategy teams (tools used: JIRA, Confluence, Figma)
Designed workflow & process automations for enterprise reports & forecasts, metrics measured (burn rate,1st contact resolution rate, errors per min, etc)
Led 4-member product deployment team responsible for cross-functional planning, voice of customer interviews, & data reporting feature execution that increased NPS score by 50%
🏆 Achievements
Increased team velocity via process improvements by 40%
Improved reporting accuracy by 15% & generated $320K in allocation savings
